· Verification and supervision of all Account Opening documents and processing in the system.
· Ensuring Positive internal audit rating with low incidents of audit objections complete adherence to FWBL's SOPs and its periodic review for suggesting changes in policies and procedures.
· Full compliance with SBP and other regulatory requirements.
· Ensure proper controls and checks are in place and stringently followed (including proper segregation of responsibilities/authority and system access rights).
· Educate the staff regarding operational controls and procedures.
· Timely rectification of audit observations and plans thereof to avoid repetition of the same.
· Improve service standards of Department to achieve low incidence of complaints related to service issues from Branches.
· Promptly respond to/act on all queries/instructions received from Branches