ROZEE.PK PARVAAZ 2016
 

Phone Banking Officer

Ibex Global, Karachi

 
Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Job Description

‘We don’t create jobs, we make careers!’

IBEX Global - Vacancy Alert!

Title of the Job: Phone Banking Officer

Brief description of the job:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

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