ROZEE.PK PARVAAZ 2016
 

Senior Server Analyst

Ibex Global, Karachi

 
Job Detail
Functional Area
Computer Networking
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Minimum Experience
2 Years
Job Description

Key Responsibilities:

  • Strong hands-on experience in VMware and Windows Administration
  • Strong hands-on experience in troubleshooting Operating System, Storage and Application related issues
  • Strong Working experience in vSphere 5.x / 6.x administration including vCenter administration
  • Support all server and desktop based operating systems and applications, Microsoft Server 2008/R2 and 2012/R2 - Active Directory, Group Policy deployment/management, Windows Desktops XP, 7 and 8
  • Perform remote diagnostics using enterprise remote control utilities
  • Provide support to customers/teams remotely and over the phone
  • Ensure that the Service Level Agreements (SLA) are adhered to at all times
  • Provide coordination and be an escalation point for the local technical and project teams
  • Participate in Change review meetings to ensure smooth management of changes and releases
  • Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
  • Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2003/2008/2012), Exchange, SQL, Backup solutions, DNS/DHCP/Group Policy
  • Diagnose the cause of problems of incidents escalated from other teams and investigate where possible provide suitable solutions
  • Monitor and make recommendations regarding the performance of servers within the environment
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Provide an active role in maintaining and improving the security of the system
  • Perform detailed analysis on server/system failures or review analysis performed by other teams
  • Determine requirements, design, build, test, implement, maintain and enhance business systems
  • Deliver high quality IT infrastructure solutions, leveraging technologies such as Microsoft Active Directory, Exchange and virtualization

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