ROZEE.PK PARVAAZ 2016
 

Vice President - Client Account Management

i2c Pakistan, Lahore

 
Job Detail
Functional Area
Executive Management
Job Type
Full Time/Permanent
Job Location
Lahore, Pakistan
Minimum Experience
8 Years
Job Description

Position Overview

The VP Client Account Management will lead the Account Management and Program Management functions based in Pakistan. The VP CAM will lead and develop a team of account and program managers that serve as primary point of contact for clients. The VP CAM will be responsible for the quality of service delivered to clients and serve as the first point of escalation for client issues. The VP CAM will develop excellent relationships internally to serve as an effective advocate for resolution of client issues.

Responsibilities of the VP Client Account Management includes:

  • Developing a strong understanding of clients’ business and programs
  • Serving as the first point of contact for client escalations in the CAM portfolio
  • Establishing weekly and monthly processes and goals for Account and Program Managers and managing their performance against these processes and goals
  • Creating accurate monthly revenue projections for each client
  • Working with clients and Finance to resolve past-due receivables
  • Coordinating with clients to communicate routine operational matters efficiently and effectively
  • Coordinating internally with solutions, support, and engineering to deliver operational support to clients
  • Measuring and managing the performance of Account and Program Managers
  • Coaching and developing Account and Program Managers

Accountability and performance measures:

  • Maintain client escalations to a minimum
  • Minimize number of billing related disputes in a calendar year
  • Support Finance to deliver accurate financial projections
  • Achieve the required NPS for the clients in portfolio
  • Maintain high customer satisfaction ratings that meet company standards
  • Complete required training and development objectives within the assigned time frame

Qualifications:

  • Four-year college degree from an accredited institution
  • PC proficiency

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