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IBEX Global - Vacancy Alert!
Title of the Job: Customer Support Executive for OLX
Brief description of the job:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Working Hours: 9 hour shift, 10 am – 7 pm
Requirements (Education): Bachelors qualified
No. of Vacancies: 10
Skills & Abilities:
- Should be fluent in English and Urdu. Neutral Accent
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Excellent communication skills
Age limit: 20 to 28
Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
Job Shift: On Rotation
Job Type: Full-time
Salary: 20,000 to 25,000 per month
Transport: own transport
Job Location: Karachi
Last date to apply: 29-Feb-2016