Customer Support Executive - OLX

Ibex Global, Karachi

Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Job Description

‘We don’t create jobs, we make careers!’

IBEX Global - Vacancy Alert!

Title of the Job: Customer Support Executive for OLX

Brief description of the job:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift, 10 am – 7 pm

Requirements (Education): Bachelors qualified

No. of Vacancies: 10

Skills & Abilities:

  • Should be fluent in English and Urdu. Neutral Accent
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

Age limit: 20 to 28

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Job Shift: On Rotation

Job Type: Full-time

Salary: 20,000 to 25,000 per month

Transport: own transport

Job Location: Karachi

Last date to apply: 29-Feb-2016

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