ROZEE.PK PARVAAZ 2016
 

Asst. Manager CSD / Customer Services Executives

Next Level Communications (Pvt) Ltd.,

 
Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
, Pakistan
Minimum Experience
1 Year
Job Description

Next Level Communications (Pvt.) Ltd is a rapidly growing system solutions integrator, telecommunication and power system solution company. We are seeking independent, young positive and energetic individuals to fill our dynamic customer service positions in a fast-paced and ever-changing environment.

Responsibilities:

  • To update & prepare list of out of warranty installations with the assistance of Sales / Service Manager
  • To look after customer calls / complaints and any technical assistance or required information
  • To update customer data base of all installations to keep the track of warranties and due date of expiry of warranties.
  • To prepare service contracts / SLA’s / Annual Maintenance contracts in all regions with the assistance of respective Sales Managers.
  • To prepare quotes for accessories or post installation requirements.
  • To take update of updated stock from all regions and prepare a summarized report.
  • Assist with day-to-day administrative queries from or regarding the field engineer.
  • Follow up with service department and customer to ensure that appropriate actions were taken on customers’ requests.
  • Weekly reporting to Service Manager for the executed activities along with next week plan.
  • Generating Service Revenues as per assigned service targets.

Education and Experience

  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Customer service / Service Sales experience is a plus
  • Minimum Bachelor’s Degree, MBA will be prefered

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