Customer Service Representative - CSR / CRO

i2c Pakistan, Lahore

Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Lahore, Pakistan
Job Description

Job Responsibilities:

  • Provide accurate and timely resolution to the customers based on the shared knowledge and available tools.
  • Should be involved in both voice/no voice operations.
  • Follow defined SOP's to contribute towards floor performance
  • Follow the reporting guidelines on regular basis.
  • Follow the Quality Assurance norms and guidelines and deliver as per the set expectations.
  • Adhere to the set schedules and strictly maintain floor discipline.
  • Ensure an exceptional customer experience by having good command on the product leading with best practices of the service industry with a service mentality and attitude to assist and help.

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