Customer Service Executive - Domestic

Ibex Global, Karachi

Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Job Description

‘We don’t create jobs, we make careers!’

IBEX Global - Vacancy Alert!

o Title of the Job: Customer support executive - Domestic

o Brief description of the job:

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

o Working Hours: 9 hour shift

o Requirements (Education): Bachelors qualified

o No. of Vacancies: 10

o Skills & Abilities:

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Excellent communication skills

o Age limit: 18 to 30

o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

o Gender: Male & Female

o Job Shift: On Rotation

o Job Type: Full-time

o Salary: 12,000 to 18,000 per month

o Transport: Conveyance will be provided to females only, males own transport.

o Job Location: Karachi

o Last date to apply:

o Send us your CVs on: [email protected]

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