Technical Support Specialist

Ibex Global, Karachi

Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Job Description

‘We don’t create jobs, we make careers!’

IBEX Global - Vacancy Alert!

ü Title of the Job: Customer support executive – Technical Support Specialist

ü Brief description of the job:

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

ü Working Hours: 9 hour shift

ü Requirements (Education): Bachelors qualified

ü No. of Vacancies: 10

ü Age limit: 20 to 30

ü Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

ü Gender: Male & Female

ü Job Shift: On Rotation

ü Job Type: Full-time

ü Salary: 12,000 to 18,000 per month

ü Transport: Conveyance will be provided to females only, males own transport.

ü Job Location: Karachi



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