Manager Loyalty Program

Dolmen Real Estate Management Pvt. Ltd., Karachi

Job Detail
Functional Area
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Degree Title
Minimum Experience
8 Years
Job Description

- Manage customer loyalty initiatives.

- Identify new loyalty strategies, programs and initiatives.

- Develop, execute, and optimize communications to raise customer awareness and comprehension.

- Coordinate key business partners.

- Measure and report performance of initiatives, strategies and trends.

- Develop executive-level summaries and recommendations to gain approval for new projects.

- Responsible for year-over-year customer retention and high customer satisfaction with the Loyalty Program.

- Work within and develop cross-functional teams and processes to assure retention programs exceed targets.

- Continually optimize fulfillment processes for member enrollment, member benefits, and promotion fulfillment.

- Other duties and responsibilities as assigned or required.

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