Connect Officer

Dolmen Real Estate Management Pvt. Ltd., Karachi

Job Detail
Functional Area
Client Services & Customer Support
Job Type
Full Time/Permanent
Job Location
Karachi, Pakistan
Degree Title
Minimum Experience
2 Years
Job Description

- Handling all customer queries, complaints and feedback received via all channels of customer communication.

- Obtains customer information for data profiling.

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfills requests by clarifying desired information; forwarding requests; logging the data on customer complaint interface and closing the job with the final word from customer

- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

- Maintains call center database by entering information.

- Keeps equipment operational by following established procedures; reporting malfunctions.

- Updates job knowledge by coordinating with line manager and relevant department


- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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